FAQ

Our support team will be happy to assist you. Please contact us by phone: 0049 (0) 8341 9777-0 or by E-Mail: shop@goerlach-gmbh.de

The manufacturer has removed certain products from the assortment or these are not in stock.

• Direct contact partner for individual requests and product consultation
• No minimum order size
• No initial purchase required when starting as a partner
• Listing of prices excluding VAT
• Special discounts for all product offers at wholesale prices
• Special discount for large orders on request
• Regular customer newsletter
• Packaging units tailored to wholesale
• Latest product trends and offers available one year in advance already
• Delivery at your desired date
• Option to change the terms of payment into ‘on account’ after three successfully delivered orders
• Access to recent orders

All data is transmitted with an SSL-encryption. Data is not shared with third parties.

There is no minimum order. Starting at a net purchase value of € 50.00, shipping is free of charge within Germany.

Online payment is very secure. Thanks to the SSl encryption, all data is securely transmitted.

You have the option to order using different payment types. An overview of the payment types can be found here.

This is possible for registered customers who have placed at least 3 orders.

Both the bank account and the terms of payment are listed at the bottom of the invoice.

Promotional vouchers are redeemed directly in the shopping cart.

No, we do not yet offer gift vouchers.

All vouchers can be redeemed at any time. Only one voucher is accepted per order.

If desired, the remaining credit can be settled with the next order. Otherwise, the remaining credit can also be refunded by bank transfer.

In the event that items cannot be delivered, we offer an alternative product to our customers.

Orders can be cancelled at any time by telephone or email.

Using the QR-code and the Swarovski seal on the packaging.

Telephone orders are also possible during our office hours.

Once your order has been received by us, we will send you an order receipt and order confirmation including the delivery date of your item.

As long as you have not received a shipping confirmation from us, you can change an order at any time.

Using the product filter, you can limit a selection of items or use the keyword search.

All items that are not removed from your shipping cart are automatically saved.

Products are sent back to us in their original packaging with the returns sheet.

Once the returned item has been received, approx. 3-4 business days.

They will be directly forwarded to the clerk responsible for the online shop.

All products in their original packaging can be replaced or returned. Unfortunately, we cannot replace or credit packages that are open.

Ordered items may be returned within 14 days.

Returned items should be sent directly to Sudetenstr. 86, 87600 Kaufbeuren Germany.

We only reimburse return postage costs for goods that were shipped incorrectly.

Reset password here or contact customer service.

Yes. You can subscribe by submitting your email address at the bottom of our website. New subscribers receive a €5 voucher.

Any time, free of charge.

We are reachable at: 0049 (0) 8341 9777-0

Mon-Thu 7.30 AM – 05.00 PM
Fridays 7.30 AM – 12.30 PM

The General Terms are available here.

All data is securely transmitted using SSL-encryption.

You have the option to receive the ordered goods via different shipping methods or to collect these at a UPS Access Point yourself. An overview of the shipping types is available here.

Please communicate a change of address by telephone or email to shop@goerlach-gmbh.de and change the address book in the customer account.

Depending on the product’s availability, 4-7 business days.

You will receive an email with the invoice as a PDF file and an order tracking number on the day of shipping.

You may have your parcel shipped to a ‘Packstation’ or post office if so desired.

Yes, you may submit a deviating delivery address.

Depending on the forwarder, a new delivery attempt will be made. In the event that the deliverer does not encounter the recipient again, the parcel is automatically sent back to the sender.

Should you receive an incorrect or deficient delivery, please contact Customer Service by telephone or email.

You may gladly inform us when a delivery is optimal for you.

Yes, you may submit a nickname.

All products may be reviewed.

In your customer account under ‘My customer reviews’.

In your customer account under ‘My customer reviews’.